Privacy Policy

This Privacy Policy describes how SBQ-Ecom Agency, an entreprise individuelle registered in Switzerland (UID CHE-381.799.727), collects, uses, stores, discloses and protects the personal information of users ("the User") of the website https://celiglow.com (the "Site").

This Privacy Policy complies with both the Swiss Federal Act on Data Protection of 25 September 2020 (revFADP / nLPD), in force since 1 September 2023, applicable to SBQ-Ecom Agency as a Swiss data controller; and the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches scheme administered by the Office of the Australian Information Commissioner (OAIC), to the extent that SBQ-Ecom Agency carries on business in Australia within the meaning of section 5B of the Privacy Act.

1. Entity Responsible for the Processing

Business name: SBQ-Ecom Agency

Legal form: Entreprise individuelle

Registered address: Rue des Jardins 24, 1018 Lausanne, Switzerland

Business registration number: UID CHE-381.799.727

Contact email: contact@celiglow.com

For any question relating to the protection of your personal information or the exercise of your rights, please contact SBQ-Ecom Agency at contact@celiglow.com.

2. Personal Information Collected

  • Identification data: first name, last name, gender (where provided)
  • Contact data: shipping and billing address, email address, phone number where provided
  • Order data: products ordered, quantities, amounts, purchase history
  • Payment data: bank card details are not collected or stored by SBQ-Ecom Agency; they are processed directly and securely by the payment providers (Shopify Payments, PayPal)
  • Connection and technical data: IP address, browser type and version, operating system, device identifier, pages visited, visit duration, date and time of connection, referrer
  • Marketing tracking data: advertising identifiers, cookies and pixels from advertising networks, interactions with advertising campaigns
  • Customer service data: content of exchanges via email or contact form

3. Purposes of the Processing

  • Processing, tracking and delivery of orders, after-sales service and returns management
  • Invoicing and compliance with accounting and tax obligations
  • Sending marketing communications, newsletters and promotional offers, where the User has consented (consent which may be withdrawn at any time)
  • Personalisation of the User experience, product recommendations and improvement of the Site, on the basis of SBQ-Ecom Agency's legitimate interests
  • Audience measurement, statistics and analysis of browsing behaviour, on the basis of the User's consent for non-essential cookies
  • Advertising targeting and remarketing via Meta Pixel, Facebook Dataset (Conversions API), Google Ads, Google Analytics 4, Google Tag Manager, TikTok Pixel and Pinterest Tag, on the basis of the User's consent
  • Fraud prevention, Site security and protection of SBQ-Ecom Agency's interests, on the basis of legitimate interests
  • Responding to enquiries addressed to customer service

The processing of personal information complies with the Australian Privacy Principles, in particular APP 3 (collection of solicited personal information) and APP 6 (use or disclosure of personal information).

4. Recipients of the Data

  • Shopify Inc. (Canada): Site hosting, order management and e-commerce back-office
  • Shopify Payments: card payment processing
  • PayPal: PayPal payment processing
  • Carriers and logistics providers: parcel delivery to the User's home
  • Infomaniak Network SA (Switzerland): domain name and email service management
  • Google LLC (United States): Google Analytics 4, Google Tag Manager, Google Ads, Google Merchant Center, YouTube
  • Meta Platforms, Inc. (United States): Facebook Pixel, Facebook Dataset and Conversions API, Instagram
  • TikTok Ltd.: TikTok Pixel and TikTok Ads, where activated
  • Pinterest, Inc.: Pinterest Tag, where activated
  • Public, administrative or judicial authorities: only on a lawful request

SBQ-Ecom Agency does not sell, rent or trade users' personal information to third parties for commercial purposes.

5. Overseas Disclosure of Personal Information (APP 8)

Because SBQ-Ecom Agency relies on service providers located outside Australia, the User's personal information may be disclosed overseas, in particular to the United States, Canada and Switzerland. In accordance with Australian Privacy Principle 8, SBQ-Ecom Agency takes reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles, by selecting providers that publish recognised privacy and security commitments, entering into appropriate contractual arrangements where required, and implementing encryption of data in transit and access controls.

6. Retention of Personal Information

  • Customer account data and order history: for the duration of the commercial relationship, then archived for five (5) years from the last active interaction
  • Invoicing data and accounting records: seven (7) years, in accordance with Australian tax record-keeping obligations
  • Prospect data (non-customers): three (3) years from the prospect's last contact
  • Cookies and trackers: thirteen (13) months maximum from their deposit
  • Connection logs: one (1) year
  • Customer service data: three (3) years from the last exchange

7. User Rights (revFADP and Australian Privacy Principles)

  • Right of access: obtain confirmation that data is being processed and receive a copy (Art. 25 revFADP; APP 12)
  • Right of rectification / correction: request that inaccurate or incomplete data be corrected (Art. 32 revFADP; APP 13)
  • Right to deletion / erasure of personal data, where the legal conditions are met
  • Right to object to processing or to restrict it
  • Right to data portability (Art. 28 revFADP)
  • Right to anonymity and pseudonymity (APP 2), where lawful and practicable
  • Right to opt out of receiving direct marketing communications at any time (APP 7)
  • Right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal
  • Right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, Switzerland, https://www.edoeb.admin.ch
  • Right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC): GPO Box 5288, Sydney NSW 2001, https://www.oaic.gov.au

The User may exercise these rights by sending a written request to contact@celiglow.com, accompanied where appropriate by reasonable proof of identity. SBQ-Ecom Agency aims to respond within thirty (30) days of receipt.

8. Direct Marketing and the Spam Act 2003 (Cth)

Where the User has consented to receive marketing communications, SBQ-Ecom Agency complies with the Spam Act 2003 (Cth). All marketing emails clearly identify the sender, contain an unambiguous unsubscribe link and are sent only with prior consent or as otherwise permitted under that Act.

9. Cookies and Trackers

The Site uses cookies and other trackers to ensure its proper operation, measure audience and, subject to the User's consent, deliver personalised content and advertising.

9.1 Categories of cookies used

  • Strictly necessary cookies for the operation of the Site (cart, session, security): deposited without consent as they are essential to the service expressly requested
  • Audience measurement and analytics cookies: Google Analytics 4, Shopify Analytics — subject to consent
  • Advertising and targeting cookies: Google Ads, Meta Pixel, Facebook Dataset (Conversions API), TikTok Pixel, Pinterest Tag — subject to consent
  • Tag management cookies: Google Tag Manager — subject to consent for non-essential tags
  • Social media and sharing cookies: Facebook, Instagram, TikTok, YouTube, Pinterest — subject to consent

9.2 Collecting and withdrawing consent

On their first visit to the Site, the User is invited to accept, refuse or configure non-essential cookies via a consent banner. Consent is sought again at least every thirteen (13) months. The User may amend their choices at any time via the banner or the browser settings.

9.3 Browser settings

The User may also configure their browser to block or be alerted to the deposit of cookies. Disabling certain cookies may affect the operation of the Site.

10. Security of Personal Information

SBQ-Ecom Agency implements appropriate technical and organisational measures to maintain a level of security commensurate with the risk: encryption of data in transit (HTTPS / TLS), secure storage with compliant providers, access control based on the least-privilege principle, regular backups, access monitoring and incident response procedures.

In the event of a data breach likely to result in a high risk to the rights and freedoms of the individuals concerned, SBQ-Ecom Agency will notify the Swiss Federal Data Protection and Information Commissioner (FDPIC) as soon as possible in accordance with the revFADP, and the Office of the Australian Information Commissioner (OAIC) where the breach is an eligible data breach within the meaning of Part IIIC of the Privacy Act 1988 (Cth). Affected individuals will be informed without undue delay.

11. Minors

The Site is not intended for use by persons under the age of sixteen (16). No personal information concerning a minor will be knowingly processed without the prior consent of the holder of parental responsibility.

12. Amendments to this Privacy Policy

SBQ-Ecom Agency reserves the right to amend this Privacy Policy at any time, in particular to reflect legal, regulatory or technical developments.

13. Contact

For any question regarding this Privacy Policy or to exercise your rights, please contact SBQ-Ecom Agency at contact@celiglow.com.

14. Facebook / Meta Notice

THIS IS NOT FACEBOOK: This site is not a part of the Facebook website or Facebook Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.

Last updated: 14 June 2026